You can obtain help by using the online help facility, by reviewing specific sections in this guide, or contacting Technical Support, refer to "Contacting Technical Support" on page 14.
The Cisco TCP/IP Suite online help system includes:
You can obtain application online help by:
Many technical questions can be answered by Cisco's electronic information services. Cisco recommends using these services before calling Technical Support.
The electronic information services are:
Cisco provides technical support only for registered technical contacts with a current support agreement at each customer site. If you purchased Cisco TCP/IP Suite from an authorized Cisco distributor or partner, technical support is available directly from them.
If your site does not have a current support agreement, you may call Cisco's Technical Support department for a per- call fee. Please have a major credit card number handy when making this call. For customers in the warranty period, 90 days from the date of purchase, there is no charge for this call.
You can contact Technical Support as follows:
For many questions, electronic mail is the preferred communication tool. Technical support via electronic mail is available to qualified contacts with a current support agreement. Send electronic mail to:
tgv-support@cisco.com
Electronic mail is answered on weekdays between 6 A.M. and 5 P.M. United States Pacific Time.
When sending electronic mail, include the following information in your message:
Attach any files that you think may be relevant, such as AUTOEXEC.BAT, CONFIG.SYS, or log files, and any error messages.
Including this information helps Technical Support process and track your electronic support request.
You can call any of the following numbers for support between 6 A.M. and 5 P.M. United States Pacific Time:
(408) 457-5201
(800) 553-2447
(408) 526-7209
When you call Cisco, you will be connected to a Cisco Technical Support Call Coordinator. Briefly describe your problem. Technical Support will return your call; please do not ask to be put on hold.
Before calling:
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