FAQs about SHAC Services

How is SHAC handling visits while trying to prevent the spread of COVID-19? 

Student Health and Counseling (SHAC) provides medical, counseling, and psychiatric services to the students at Carleton College. Due to concerns regarding COVID-19 spread, SHAC is providing telehealth visits for counseling and psychiatry visits. SHAC will provide medical care to students via multiple means. We will meet by remote telehealth for the initial assessment of all appointments. There will be some medical services that will require in-person visits.  For those services, students will be invited to meet with a provider in-clinic.

The state in which a student is located at the time of the session will influence the type and duration of care we can provide via telehealth (due to state-specific licensure rules). During the initial consultation appointment we will discuss each student’s unique circumstances in order to determine the best possible care. We will help to connect students with local care when appropriate. Please contact us if you need help securing care or you have questions about whether SHAC can provide services to you in your location.

TELEHEALTH IS NOT FOR EMERGENCIES – THE SERVICES ARE NOT FOR USE IN MEDICAL EMERGENCIES OR OTHER URGENT SITUATIONS. IF YOU THINK YOU MAY HAVE AN EMERGENCY, CALL 911 IMMEDIATELY, OR CONTACT SECURITY SERVICES IF YOU ARE ON-CAMPUS (507-222-4444)

SHAC Hours

The clinic hours are 8 am- 5pm Monday-Friday. All students are expected to contact SHAC via phone (507-222-4080) or secure message to request an appointment or with any other questions or concerns. We request that students not stop in to SHAC to ask questions face-to-face, to minimize the risk of infection for all.

How do I make an appointment?

SHAC prefers that you communicate with our staff via the MySHAC portal (go.carleton.edu/myshac). For a medical appointment, please send a secure message to “Ask a Medical Question”. For a counseling appointment, please write to “Ask a Counseling Question.” In your secure message include your concerns, your available times, the best number to reach you.

You can always call us at 507-222-4080, although secure messages will provide the fastest response. If you leave a voicemail, know that messages will be checked multiple times daily. 

How do I connect to SHAC staff once I have an appointment scheduled? 

If you are meeting with psychiatric consultant Karl Olson, you can connect via Zoom.

For any other SHAC medical staff or counseling staff, you can connect via Google Meet.

You will receive more specific instructions before your initial meeting.

How often will the office be answering incoming phone and secure messages?

Spring term we will have staff members working Monday-Friday, so phones, emails and secure messages will be answered quickly during business hours (8am-5pm).

Medical Care FAQs

How can I receive medical care through SHAC during Spring Term?

SHAC will provide medical care to students by multiple means. We will meet by remote telehealth for the initial assessment of all appointments. There will be some medical services that will require in-person visits.  For those services, students will be invited to meet with a provider in-clinic .Students can utilize telehealth services with SHAC medical providers using the software Google Meet. Students can request an appointment by sending a secure message to “Ask a Medical Provider” in the MySHAC portal. In your secure message include your concerns, your available times, the best number to reach you. Here’s how to connect with a medical staff with Google Meet. We can discuss your concerns, your current location, and then determine whether SHAC can fully address your needs via telehealth or whether it is necessary to meet briefly for an in-clinic visit or that we connect you to care in a local clinic off-campus.

How can the medical staff perform visits by remote telehealth care?

Telehealth has expanded greatly throughout the country and there are many services that can still be utilized even when a physical assessment cannot be completed. The medical staff may ask you more in-depth questions about symptoms or appearance of the area in question and have you “self-assess” some things to help inform their decision making process. In some cases, telehealth visits will be more of a “consultation” or “triage” to determine if you may need to seek in-person care, and in those cases, we can then schedule you to meet briefly for an in-clinic visit at SHAC, or we may connect you to care at a local clinic off-campus.

What types of medical visits are available through the telehealth platform?

We have outlined the ways we can provide medical care by telehealth in this Remote Medical Visits document.

I’m off campus and ran out of birth control and need a refill – what do I do?

If you have an oral contraceptive, patch, or ring that you ran out of and need refilled, the medical staff can send a refill through a mail-order pharmacy or to a national chain such as Walgreens or CVS. Contact us via the MySHAC portal so we can help with that refill. We ask that you schedule an appointment once you return to campus to discuss your satisfaction with your current method and any side effects you may experience with your method of birth control.

What if I would like to meet with a healthcare provider off-campus? Will SHAC help me locate an appropriate healthcare provider?

All SHAC medical appointments will begin with a telehealth consultation and the healthcare provider will work with you to determine whether an in-person visit is necessary at SHAC or if the concerns can be managed without an in-person visit. If you prefer to be seen at an off-campus clinic, or the your concerns require an off-campus clinic appointment, SHAC staff will assist you in securing an appointment and understanding options for transportation.

I’m worried I might have COVID-19, now what?

This is an evolving topic and best addressed through Carleton’s COVID-19 FAQ. Also, read this document for helpful guidance on the when to self-monitor, self-quarantine, and self-isolate

What medical care will be available for students in quarantine or isolation?

For students who are in quarantine or isolation, a SHAC medical provider will check-in with them remotely on a daily basis (via secure message, phone, or video).  If a student has symptoms that require medical intervention beyond self-care strategies, SHAC will help students coordinate the higher level of care as necessary. A designated Carleton staff member will be available on evenings and weekends to assist students. 

Are there resources available 24/7 in case symptoms change quickly?

A designated Carleton staff member will be available on evenings and weekends to assist students. Carleton has 24/7 on-call staff in the Division of Student Life, in addition to Carleton Security, which is available 24/7.  The Carleton sponsored student health insurance has a 24/7 nurse line that students who have the insurance are able to consult, and many private insurers also have this service available. We would advise checking in with your insurance company to see if this is an option. Additionally, the Northfield Hospital Emergency Room is a 24/7 medical resource.

If a student requires hospitalization, what hospital is used?

SHAC utilizes Northfield Hospital for the initial assessment and management of severe illness and the Northfield Hospital staff determine whether to treat the student there or arrange for hospitalization in the Twin Cities metro area. 

Medication Management FAQs

Who is eligible for SHAC medication refill? 

Students who request refills will need to meet eligibility criteria:

1. Had an appointment with a medical provider at SHAC or Karl Olson, the SHAC psychiatric nurse practitioner, during Spring Term. 

2. Have continuously taken medication prescribed by a medical provider at SHAC, or Karl Olson, the SHAC psychiatric nurse practitioner, since the last appointment.

3. Be an enrolled student at Carleton. 

What do I do if I need a refill of medication?

Students who are eligible for a medication refill can request refills by sending a secure message to “Ask a Medical Question” through the MySHAC portal (go.carleton.edu/myshac). 

Students located outside of Minnesota will need to identify a mail order pharmacy or a national pharmacy chain (ex. Walgreens or CVS). The psychiatric nurse practitioner will send orders to the mail order pharmacy or the local pharmacy of the national chain, and students can transfer the prescription out of state to their preferred pharmacy. Note: Some controlled substances are unable to be transferred between pharmacies.

Students located in Minnesota will need to identify a pharmacy where they will pick up the medication.

How can I get continued psychiatric medication management if I am on campus or currently living in Minnesota?

Karl Olson is licensed in Minnesota so he can treat those residing in the state. Students in Minnesota can utilize telepsychiatry with the campus psychiatric nurse practitioner using the software Zoom. Students can send a secure message to “Ask a Medical Question” in the MySHAC portal  for an appointment during times when the psychiatric nurse practitioner would normally be on campus (Mondays and Tuesdays). Once an appointment is scheduled, the web address to connect to your telepsychiatry appointment with Karl Olson is olsontelehealth.com. Here’s how to connect with Karl Olson via Zoom.  

How can I get continued psychiatric medication management if I am outside of Minnesota?

Students located outside of Minnesota should contact SHAC via a secure message to “Ask A Medical Question”.  We will help determine whether Karl Olson can provide care in your state or we can assist you in accessing local resources such as primary care or a psychiatrist. Telepsychiatry may not be an option in every state due to state-specific licensing laws.

I have not currently prescribed psychiatric medication. Does SHAC provide psychiatric assessment for new patients who are considering a trial of medication?

Yes! SHAC can provide students with an initial medication consultation appointment. Please send a secure message to “Ask a Medical Question” through the MySHAC portal (go.carleton.edu/myshac). 

Northfield Pharmacy Delivery FAQs

Will Northfield Pharmacies deliver to SHAC?

Pharmacies are currently delivering to SHAC. However, students should contact SHAC by secure message or phone (507-222-4080) to arrange for contactless medication pickup.

Counseling Care FAQs

How can I get counseling support if I am on campus or living in Minnesota?

SHAC counselors are licensed in the state of Minnesota. Students who are living on campus or in Minnesota for winter term can utilize telehealth with SHAC counselors using Google Meet. Students can send a secure message to “Ask A Counselor” in the MySHAC portal to make an appointment. In your secure message include your concerns, your available times, the best number to reach you. Here’s how to connect to counselors with Google Meet.  

How can I get continued counseling care if I am living outside of Minnesota?

Please contact SHAC to set up an telehealth consultation appointment. We can discuss your concerns, determine your current location, and then determine whether SHAC can fully address your needs or whether it is best that we connect you to ongoing counseling in your local area. To make an appointment, please send a secure message via the MySHAC portal to “Ask a Counselor”.  Here’s how to connect to counselors with Google Meet.