Did you know that you can ask a question about Workday from within Workday?
You can create a Workday Case to ask our campus experts about processes and functionality in Workday. Here are the basic steps you’ll experience when creating a new Case:
- You will fill out the Create Case task in Workday (instructions can be found here)
- You will receive notifications about status updates and responses to your questions
- When complete, your Case will be closed.
Since implementing Cases we have received many great questions. Here’s the breakdown, by category, of those questions:
| 49% | Academics and Advising |
| 1% | Accounting |
| 5% | Budget Information |
| 20% | Employment |
| 5% | Purchasing |
| 3% | Student Accounts Payable |
| 2% | Student Financial Aid |
| 15% | Workday Concepts |
Please let me know if you have questions or feedback regarding our Workday Case functionality.
Julie Creamer
Director of Enterprise Information Services