Help – Seamless Administrative Services (SEAMS)

We appreciate that it takes significant time and effort for community members to learn how to do their usual activities in a new software application. We encourage you to refer to the Training materials to get oriented to the new curriculum-related features of Workday. If you need help while you are doing things in Workday or if you think that something isn’t working correctly, you have several options:

See the Workday Help features
Submit your question using the Create Case feature in Workday to get your question routed to the appropriate people
Reach out to the individual or office who is responsible for the function you have a question about

Workday Support Contacts

Business Function	Contact
Academic Data Inquiries	Registrar

Business Function	Contact
Faculty Data Inquiries	Sally Pierce

Business Function	Contact
Budget Access & Reporting	Jane Rizzo
Banking Services	MiKayla Christopher
Budget	Jane Rizzo
Business Assets	Kara Lloyd
Employee Expenses	Accounts Payable
Gifts	Linda Thornton
Grants	Susan Benson
Payroll	Payroll
Purchase Requisitions	Purchasing
Student Account	Candace Koen or Debra Fawcett
Supplier Payments	Accounts Payable or Melissa Smith
General Finance Questions	Business Office

Business Function	Contact
Financial Aid Inquiries	Financial Aid

Business Function	Contact
All HCM Questions	Human Resources

Business Function	Contact
Student Employment (non-payroll)	If a position is showing on Workday that you are NOT working, please send an email to Student Employment. All New Hire Paperwork is started in Workday. You will present original documentation to Human Resources (Strong House) once you have completed the e-documents. Questions regarding this step can be sent to Human Resources. Work Transfers are still completed on the Student Employement website. This will eventually move to Workday, stay tuned! Your current supervisor may have expectations and guidance for transferring from their department. Check in with your student supervisor! Reminder that your student employment award is listed in your financial aid award on The Hub. You can NOT exceed this dollar amount. Your student supervisor(s) is your first point of contact for your student employment questions regarding work schedule, hiring/onboarding, training, time entry, etc. Contact the student employment team

Business Function

Contact

Student Employment (non-payroll)

If a position is showing on Workday that you are NOT working, please send an email to Student Employment.
All New Hire Paperwork is started in Workday. You will present original documentation to Human Resources (Strong House) once you have completed the e-documents. Questions regarding this step can be sent to Human Resources.
Work Transfers are still completed on the Student Employement website. This will eventually move to Workday, stay tuned! Your current supervisor may have expectations and guidance for transferring from their department. Check in with your student supervisor!
Reminder that your student employment award is listed in your financial aid award on The Hub. You can NOT exceed this dollar amount.
Your student supervisor(s) is your first point of contact for your student employment questions regarding work schedule, hiring/onboarding, training, time entry, etc.
Contact the student employment team

Business Function	Contact
Student bill and reimbursement inquiries	Student Accounts Payable

Business Function	Contact
General Questions	Call x5999 or email the Helpdesk

Workday Support Contacts

Academic Functions (advising, registration, student records, etc)

Faculty Data

Finance

Financial Aid

Human Resources

Student Employment

Student Financials

All Other Questions