All non-Title IX complaints that students make concerning faculty are routed to the office of Associate Provost Yansi Pérez. Complaints may come in the form of Community Concern Forms (CCFs), direct or rerouted emails, phone calls, in-person and virtual meetings. As required by the Department of Education and the Higher Learning Commission, all complaints are recorded in the database of student complaints.

If a remedy is requested by the complainant or if the Associate Provost believes that a remedy would be constructive, the Associate Provost will arrange for one or more separate meetings with the complainant, the faculty member, and/or the chair/director of the relevant department/program. Normally, the Associate Provost will meet with the faculty member either in person or over the phone. Whenever possible, identities and confidentiality are protected and the “firewall” between tenure-track faculty and the Provost is respected.

The types of student complaints handled each year will vary, but the most frequent involve claims of :

  • Perceived bias or microaggression.
  • Inappropriate or unprofessional behavior in the classroom, during office hours, or advising sessions.
  • Ineffective teaching or advising.
  • Disputes about student academic misconduct.
  • Unwillingness to fully apply approved disability accommodations.

Depending on the nature of the complaint, the Associate Provost may contact staff with competence in a particular area (e.g., Accessibility Resources for matters involving accommodations; Associate Provost David Liben-Nowell for matters involving disputes about academic integrity).

Resolutions of complaints may take several forms, with many involving efforts by some or all parties to improve communication. Most interactions with student complainants attempt to get a better understanding of what happened from the student’s perspective. Whenever appropriate, there is an effort to help the student learn from the experience. An effort is made to provide faculty colleagues with additional resources and support to address the original concern in a way that enhances student learning and the professional development of the faculty member.

The accumulation of complaints in a form that represents a distinct pattern of behavior or action may require a more formal investigation involving the Provost.