Carleton expands medical and mental health resources for students with free, 24/7 access to virtual care

The College’s new partnership with TimelyCare will offer 24/7 access to well-being resources for students as an extension of the comprehensive health care services offered by Carleton Student Health and Counseling.

27 March 2024 Posted In:
Aerial shot of the brick area in front of Sayles-Hill, where the bricks spell out a C.

Beginning on the first day of Spring Term 2024, all Carleton students have free, 24/7 access to virtual medical and mental health resources as an extension of the comprehensive health care services offered by Carleton Student Health and Counseling (SHAC). This addition follows a recommendation of the Student Mental Health and Wellness Working Group, which gathered feedback from students, faculty, and staff in focus groups and community sessions over the past year, ultimately advising that the College invest in telehealth, among other recommendations.

By adding free, 24/7 access to virtual medical and mental health resources in collaboration with current on-campus services, Carleton aims to better meet the demand for individualized care in the timeframe students need. The new virtual resources are available through a partnership with TimelyCare, a safe, secure, URAC-accredited and HIPAA-compliant platform that follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care. Benefits to students include convenient care, reduced wait times, a diverse provider network, and translation services supporting more than 240 languages.

Students will be able to access virtual care from licensed physicians and counselors from wherever they are in the United States. Just like the rest of SHAC’s services, these virtual resources are free and do not bill insurance. TimelyCare resources for Carleton students include:

  • 24/7 on-demand and appointment-based medical care 
  • 24/7 on-demand mental health and emotional support
  • Appointment-based mental health counseling (up to 12 sessions each academic year)
  • Psychiatric support (available by direct referral from a SHAC provider)
  • Health coaching
  • Digital self-care content, including access to meditation and yoga sessions

On-demand mental health, emotional support, and health coaching are also available 24/7 for students who are out of the country — providing important access to care for those who are participating in off-campus study programs or spending College breaks outside of the U.S.

To learn more about medical and mental health resources available to Carleton students, visit the SHAC website.