Carleton provides high speed wireless network connectivity in virtually all academic and residential spaces, including limited wireless availability in certain outdoor locations like the Bald Spot. Wireless access is designed to be as simple as possible while protecting your privacy and security. Carleton provides two wireless networks: Carleton Guest, for guests and visitors to campus, and eduroam for students, faculty, and staff.
- Carleton Students, Faculty, and Staff: most devices should be connected to the wireless network named Eduroam. Visit Eduroam Wireless Setup for detailed instructions on getting connected to eduroam at Carleton.
- Guests and visitors to Carleton can connect to our guest wireless Carleton Guest. Visit Wireless Access for Guests for more information. You will be asked to register your device on the Carleton Guest network before you can connect – this process should take just a few seconds.
- Internet of Things (IOT): If you own a device that doesn’t have a web browser, like a gaming console, you can register it from another computer. To get started, visit Network Registration.
- If your connection isn’t working, you should first make sure you’re in a location that has good wireless signal. Most academic and residential spaces at Carleton are well-equipped with wireless technology, but we’re always expanding (and sometimes things go wrong!). If you can’t see the SSID (network name, e.g. eduroam) that you want to connect to, check if anyone else is able to connect to it.
- If you aren’t able to connect, but other people around you can, there • might be an issue with your device. The best way to get help is to visit the ITS Helpdesk, located on the first floor of the Center for Mathematics and Computing, with your device in hand. If you can’t come to us in person, call the Helpdesk x5999.
- If nobody in your area can connect, please contact the ITS Helpdesk at x5999 and be prepared to provide as much information as you can. We’ll ask what kind of device you’re using, which SSID (Carleton Guest or eduroam) you’re trying to use, and whether or not you’re receiving any visible errors or indications of a problem.
- Eduroam is a secure wireless network that, among other things, encrypts the wireless traffic between your computer and the Carleton network. Unlike Carleton Guest and many public WiFi connections in coffee houses and airports, this means that your information cannot easily be intercepted by anyone else who happens to be in the area. This increased security comes at a price: you need to configure your computer or device to trust our network. The best way to do this is to visit our Eduroam help pages and download the configuration tool appropriate to your device. Additionally, connecting to eduroam at Carleton will give you access to wireless networks of the same name at hundreds of colleges and universities worldwide.
- Not all servers and systems at Carleton are available from the wireless networks for security reasons. These restrictions mostly apply to administrative systems like OnBase and Colleague; you should be able to access most teaching and learning tools, like Moodle, from anywhere on campus.
- Mobile devices can be trickier to configure to connect to eduroam than computers. If the instructions linked above aren’t working for your phone, tablet, or other mobile device, the best way to get help is to bring it with you to the ITS Helpdesk. We’ll work with you to configure your device for our network and get it running.
- Please contact the ITS Helpdesk at x5999 or via email at Helpdesk@carleton.edu