Carleton provides high-speed wired network connections in most residential and academic spaces, including some shared-use spaces in the library and other academic buildings, for use by faculty, staff, students, and guests. Active network ports are typically unmarked, except in the Library; if you are not sure which ports in your space are active, you will need to contact the ITS Helpdesk for assistance.

Getting Started

  • Most offices are equipped with two active wired network ports, typically on opposite walls. If you are a new employee, or changing from one office to another, please contact the ITS Helpdesk for assistance identifying the active ports.
  • If you’re connecting to the residential wired network for the first time, you’ll be asked to register your computer on the Carleton network before you can proceed.

More Info

  • If your network connection isn’t working, the first thing to check is if you are plugged into an active network port. Most Windows computers have a pair of lights called link lights – one orange, one green – near where you plug in the Ethernet cable. If you’ve plugged in but those lights are dark, you’re probably using an inactive port and should try one of the other ports in the room. If your link lights are blinking but you still can’t connect, you will need to contact the ITS Helpdesk at x5999 and describe the problem. You’ll be asked for the port number, which is found on a white sticker on the wall plate you’re plugged into and is usually a combination of the room number and a port number (e.g. CMC120-D1).
  • If your computer doesn’t have link lights, you should try connecting to other ports in the room. Most rooms have multiple ports, only some of which are active. In most cases, there are two panels per room each of which has two ports. First, try the other port on the same panel, then try a port on the other panel. After moving the cable to a different port, you will need to give your computer thirty seconds to a minute to recognize the change.
  • If you have an active network connection but are unable to access the resources you need, contact the ITS Helpdesk at x5999 for further assistance.

Questions?

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