Get Technical Help
- Ask the Helpdesk: go.carleton.edu/helpdesk
- Ask your Tech TA (if applicable for your course)
- How to understand your internet connectivity
- Instant video support (provided by PEPS)
Set your Timezone
Available Software
- Google Suite (online, apps): GSuite Learning Center – We recommend looking at “Tips”
- Office 365 (online, apps, software): Office 365
- Full list of software available through the college for download: Software available for download
Communication
Text
- Email: please check and use your Carleton email account for all college-related activities.
- Note: forwarding your email to an external Gmail (or other email) address can cause problems responding appropriately to Google Calendar events.
- Moodle: more communication will be happening via Moodle Announcements. Please make sure you’re checking Moodle.
- If you access Moodle on a tablet or smartphone, please use the web browser for that device — we do not recommend using the iPhone or Android Moodle apps at this time.
- Additional tools: Some professors may use Slack or Trello to organize class communications and assignments. Both are free to create accounts, and available through web browsers and mobile apps.
Web/Video Conferencing
TIP: Test with a friend before connecting for classes! Get comfortable muting your microphone and video, and sharing your screen.
- Zoom
- Installation instructions for: Desktop (Mac or Windows) or Mobile apps
- How to join a meeting
- How to connect using a phone for audio
- Zoom’s Getting Started Center – Desktop and Mobile
- Google Meet
- Setup and Connect
- Google Meet Guide – Basics and Tips & Tricks
- TIP: Use Google Meet in the Chrome browser to take advantage of the closed captioning feature. Also works in Android and iPhone apps.
Cloud Storage and Documents
- Google Drive
- Adobe Scan mobile app (free for iOS and Android)
- Use this app to digitize documents: take a picture and upload.
Group Collaboration & Coordination
- GSuite guide to collaboration – tips for all tools
- Google Docs, Google Sheets, Google Slides: simultaneous editing, comments and replies.
- Google Groups: easy sharing and calendar invites. If you work with a small group throughout a course, consider setting up a google group.
- Google Calendar: add a Hangout Meet video conferencing link directly in the event details.
Accounts and Access
- Duo
- Even if Duo is working for you now, make sure you have backup codes. These will help you keep access to your account if your current Duo option stops working.
- The ITS page about Duo includes information on backup codes.
- VPN
- Installation & Use
- What needs it and What Doesn’t
- Please use the library’s website to access databases, journal articles, and ebooks and you will be asked to log in. If you are connected to Carleton’s VPN, you may use the library’s online resources as you do on campus. More information can be found on the library webpage about off campus access.
- Your professor will indicate if VPN is needed to access course resources.
Accessibility
- AzTech Info
- SmartPens
- Kurzweil – Firefly interface is web based and accessible anywhere.
- Google Meet Accessibility Info