Basic Troubleshooting Steps
- Turn off your video
- It could be a good idea to message your instructor directly that you’re turning off video because of connectivity issues
- Close Chrome (try Firefox, Safari, or Edge for critical websites)
- Chrome is very handy but very resource intensive. Try closing it completely. Firefox, Safari or Edge should allow you to access critical sites without using as much processing power.
- Close all other applications (and pause syncing)
- Anything that is not actively being used for class should be closed.
If you have Dropbox or Drive sync software installed: - How to pause syncing in Dropbox
- How to pause syncing in Drive (alternate Drive instructions)
- Anything that is not actively being used for class should be closed.
- Turn off the VPN (or turn it on if it was off)
- This should not impact your zoom connection, but switching it on or off helps in some cases
- Join the session another way
- If you have a smartphone, you can install the zoom cloud meetings app and join the meeting from your phone while you do your work on your computer. This can help split up processing tasks.
- If just the zoom software is giving you trouble, you may be able to join from a web browser
- If your network connection is the problem, you can dial into zoom audio via a phone call (without using internet connections at all).
- Restart the application (Zoom, the browser), restart your computer
- Some standby techniques never fade. Why? This helps the application (or the operating system) reset itself, which can help it work better. A restart that takes a minute or two may mean you can join class.
- (After Class) Check for updates
- After class has ended, check Zoom and your OS for updates, and apply them.
- (After Class) Uninstall/Reinstall
- If Zoom is still not working, uninstalling, restarting your computer, and reinstalling can help.
Additional Resources
- Drop-in Live Zoom Support by PEPS
- If you can mostly get Zoom working but need help with settings, features, or fine-tuning.
- ITS Helpdesk Client Portal
- Start a live chat session with tech support, or submit a request for more in-depth help.