Technology Prep Checklist

We highly recommend that you complete the tasks on this checklist before classes begin, to increase your chance of a smooth start of term.

  1. Install and Update Zoom on all compatible devices (and update those devices):
    • Your computer and, if you have one, a smartphone both work for joining Zoom.
    • It’s a good idea to update the operating system and browsers all those devices, too!
  2. Install backup browsers, if you don’t have them already.
    • Chrome can use lots of resources, but is also needed for some sites. However, Firefox, Safari (Mac), and Edge (Windows) are good alternatives for many sites and for troubleshooting.
  3. Reboot your modem and/or wifi router (and your computer – it’s always a good idea!)
    • Remember: check with everybody connected as this will disrupt all connections
    • Why? This can lead to a speed boost from your ISP, and is good to do every year or so
  4. Inventory streaming devices and services (and turn off what isn’t in use)
    • Some devices may use the network or apply updates even if they’re not active. Think TVs, music, gaming (consoles or Steam), etc.
  5. Check your physical layout:
    • Can you move closer to the wireless router without disrupting others? (This is the easiest way to boost your connection.)
    • Can you connect with a wired Ethernet cable to your router or modem?
      • Wired is almost always faster and more reliable, if available (you may needs a USB-to-Ethernet adapter to make this connection).
    • Are there items between your computer and your router that cause problems?
      • Things like microwaves and even people are good at blocking wireless signals. Sometimes just turning your desk around can make a big difference.
  6. Talk with others in your residence
    • If you can trade-off use of streaming services and video calls, it can help everybody.
  7. Prep a backup plan:
    • Test using your phone as a hotspot, if your phone plan allows for that (check your contract for fees first, though)!
    • See if you can find alternate, safe, socially-distanced locations with network connectivity, like some libraries or community centers.
    • Please be safe and follow all local, state, and federal guidelines if pursuing this option!

Troubleshooting your Network

Below are some starter tips for troubleshooting issues.  Additional details can be found on the Optimizing your home Internet page.

  1. Check all network and power cables to ensure they’re firmly connected.
    • This is right up there with “restarting” for fixes to problems 🙂
  2. Try different web pages (Carleton, non-Carleton) and different browsers.
    • This can show if the problem is with a certain website or if it may be your device or network.
  3. Use SpeedTest to check your connection speed.
    • It’s helpful to know this if you need to proceed to step 4.
  4. Contact your Internet Service Provider (ISP).
    • They should help identify issues if you’re having significant difficulty with your connection.

Additional Resources