Summer updates, 2022

9 June 2022
By Adit Burkule

ITS has a lot planned for the summer. Here’s an overview of that work, how to get support during the break, and a glimpse of the changes that will be in place for Fall Term.

If you have any questions or need support, the best place to start is with the Helpdesk. Call x5999, email, or visit

Helpdesk, labs and classroom technology support

Note: If you have software requests for specific classroom spaces, please be sure to submit them by July 15th.

Summer at the ITS Helpdesk and PEPS Equipment Checkout Center

During the Summer break:

  • The PEPS Equipment Checkout Center is available by appointment only. Please include in your equipment request the times that you are available to pick up the equipment and we will confirm a time with you over email.
  • In-person support at the Helpdesk will also be by appointment only. Other contact methods are available at
  • Phone calls to x5999 will be answered by student workers or Nolan Zippel, our new Helpdesk Specialist. Professional staff will provide backup and mentoring while they focus on major projects such as updating all labs and processes in preparation for Fall Term.

Prepping Faculty and Staff replacement computers

ITS will begin contacting recipients mid-June regarding the 2022-2023 computer replacement cycle. A reminder that Carleton is moving to transition away from a desktop as default, to laptop as default for Faculty and Staff. Standard specifications may be found here.

Labs and classrooms

All refreshing and classroom computers will receive their annual update over the summer. This year they will be upgraded to macOS 12 and Windows 11. 

If you have software requests for specific classroom spaces, please be sure to submit them by July 15th.

Following a major change to Apple’s hardware, their latest models no longer support the option to dual-boot to both operating systems. The following locations, scheduled for replacement this year, will therefore change to offer macOS only:

  • All public lab machines in the Gould Library
  • LDC 241, 242, 243
  • Willis 310

Mac and Windows operating systems

MacOS 10.15 (Catalina) will stop receiving updates from Apple this fall.  If you are using macOS 10.15 (Catalina) or older, please upgrade your macOS.  If you are already running macOS 11 or macOS 12, please check for updates periodically.

Windows 10 will continue to receive updates from Microsoft, except for some older versions.  Follow these instructions to update to the latest version of Windows 10, apply any outstanding Windows updates, and update device drivers for your computer.

End of Academic Year Support and Summer Changes

As our academic year and spring term are ending, please note these reminders and opportunities for end-of-term use of academic technologies, summer updates, and getting ready for the next academic year.

Managing Access to Course Content after Final Exams

By default, Moodle courses remain accessible for students who were enrolled in a particular course. If you want additional security for the materials (quizzes, assignments, lecture notes) of a concluded course, please check out Moodle: Options for restricting student access with suggestions for hiding your Moodle course or making specific parts of your Moodle course invisible for your past students.

Getting Ready for the New Academic Year

July 15: Deadline for changes/additions to software in classrooms and computer labs. Please submit a Helpdesk ticket before July 15. Any requests that come in after July 15 may need to be delayed until Winter term, especially if the request requires purchasing and/or extensive testing for new software applications.

August 1st: We will delete the oldest courses from the Moodle server. This year those are courses from the 2016-17 Academic Year. If you would like to save a copy of your course materials, we recommend that you create a backup file of your course and download that to your favorite file storage location. Instructions for how to create a backup file are available in this short video or this Knowledge Base article.

  • We are also upgrading Moodle to 3.11 during the first week of August. The exact date will be announced well ahead of time. This upgrade will make the following possible:
  • New options for customized display of completion criteria and completion dates
  • New profile fields can be displayed in participants page (e.g. pronouns)
  • Customized permission overrides can now be included when importing a course to a new site
  • Word limit settings on the Essay Question in Moodle Quiz
  • New quiz settings to all a read-only view for students
  • Google Drive plugin now supports Shared drive files

Ally for Moodle: We are adding Ally to Moodle. Ally is a tool that checks Moodle content, including individual files, for their level of accessibility. We hope that this tool will help all of us recognize where we can proactively improve access for our students so that their experience with Moodle materials is even better.

If you have COVID equipment (ipad, camera, microphone, etc.) that you no longer use, please consider returning it to the ITS Helpdesk – other colleagues may benefit from having this equipment available to them.

Summer Break and Planning Fall Courses

During summer break, AT will have limited Drop-In hours to ensure summer events have support. We will be online 10-noon for:

  • APSI: June 21-24
  • Summer Liberal Arts Institute: July 10-29

The AT team will also be available via emails and through the ITS ticketing system throughout the break. PEPS will offer support by appointment only; send an email to

If you want to have longer conversations around the pedagogical strategies of your 2022-23 classes, please consider reaching out to Victoria Morse, Director of the LTC or Wiebke Kuhn, Director of Academic Technology.

Stay tuned for more opportunities in August when everyone is starting to think about what technologies may be useful for fall term. This will include more opportunities to learn and practice with classroom technology.

For more details on final exams and quizzes, and learning resources and instructional technologies for planning your Fall courses, visit our end-of-year blog post.

Web Services updates

Web Services is targeting this fall for doing a “soft” shut-down of Reason. This summer, we’ll be doing the final migrations from Reason to WordPress.

2022 Summer projects

  • Work with Concept3D to implement our new campus map by this fall.
  • Recreate the Schiller payment process so it can be used on WordPress forms.
  • Install a WordPress update.
  • Work with site maintainers to identify which of their files will need to migrate to Imagen, our new media platform.
  • Re-build the Mind-Body-Spirit registration process in WordPress.