Just-in-time support for Fall Term

1 September 2023
By Wiebke Kuhn and Adit Burkule

For general technology questions, connect with the ITS Helpdesk by calling, opening a ticket, making an appointment or visiting the Helpdesk in CMC. 

Academic Technologists will be offering Drop-in hours during the week before classes:

  • Sept. 5, 1:30-3:30 on Zoom or in Weitz026 – IdeaLab.  
  • Sept. 6-8, 11am-2pm on Zoom. 

Over the weekend (Sept. 9-10), Academic Technologists will be checking email and tickets, so you can expect a response within 4 hours on Moodle and other urgent issues. Helpdesk staff will be available by phone from 8 a.m. – 5 p.m. and will also be checking email, the ticket system, and voicemail. 

During the term, please find the ATs on Zoom Mondays and Thursdays, 2-4 pm. 

For a brief overview of what is available in your classroom, please find your room on the Classroom Technology Support page. If you also want a quick tour of the technology in your classroom(s), please connect with Michael Decker or Bryan Reed through PEPS.