For general technology questions, connect with the ITS Helpdesk by calling, opening a ticket, making an appointment, or visiting the Helpdesk in CMC. Here are additional technology support resources leading up to the start of fall term.
Helpdesk Staff
Helpdesk staff will be available in the following ways:
- Sept. 9 – 13: 8 am – 5 pm in person or phone (X5999) or chat.
- Sept 14 – 15: 8 am – 5 pm on the phone, and will also be checking email, the ticket system, and voicemail.
During the term, you can find the hours of operation on the Helpdesk portal.
Academic Technology
Academic Technologists (ATs) will be offering Drop-in hours during the week before classes:
- Sept. 10: 1:30 – 3:30 pm on Zoom or in Weitz026 (IdeaLab) or Weitz Commons.
- Sept. 11 – 13: 11 am – 2 pm on Zoom
- Sept. 14 – 15: Academic Technologists will be checking email and tickets, so you can expect a response within 4 hours on Moodle and other urgent issues.
During the term, you can find the ATs on Zoom Mondays and Thursdays, 2 – 4 pm.
Classroom Technology
- For a brief overview of what is available in your classroom, including whether it’s a bring-your-laptop room, please check the Classroom Technology Support page.
- If you would like a quick tour of the technology in your classroom(s), please request one with Paul Bernhardt or Bryan Reed through PEPS.