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ITS Newsletter
Nov 2019

  • Janet Scannell

    From the CTO

    I love the phrase “it takes a village” and the sense of collaboration that it evokes. We are better off when we share responsibility, whether in support of raising children, addressing societal issues or managing ever-changing technology. I want to share a few things I’ve learned recently and the importance of supporting each other in managing and leveraging these innovations.

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  • teamdynamix

    Improved Helpdesk Ticket System—Coming Winter Term

    Last spring, we mentioned that the Carleton & St Olaf IT departments had selected a new ticketing system called TeamDynamix that will allow us to track more than just the break/fix issues that come through the Helpdesk. We’ve been working hard on getting it set up and look forward to sharing it with the campus on January 9th.

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  • IT Satisfaction Survey—Coming in January

    MISO, the Measuring Information Service Outcomes survey, which students, faculty, and staff have participated in every other year since 2014, is coming to campus in January of 2020. We’d like to ask everyone to participate and make your voice heard.

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  • voipresized

    Grab Bag of Changes: Remote Work, VoIP, and Windows 7

    ITS has a number of projects that will be rolling out in Winter and Spring terms. This article shares information about technology tools to support the new Remote Work policy, an announcement about Windows 7 going end-of-life on January 14th and the rollout of the new VoIP telephone system.

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  • airmedia

    Wireless Presentation Available in Anderson Hall

    All classrooms in the new Anderson Hall support wireless projection. It’s fast, easy, and, under the right conditions, it frees you to walk around and teach your class without worrying about cables being close to the podium.

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  • welcome

    Welcome Dan and Bret!

    Dan Stephans and Bret Farley have recently joined ITS. See their pictures and learn a little about them!

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This page was last updated on 10 May 2021
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