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Information Technology Services

Outages

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  • RESOLVED: Moodle unavailable

    25 October 2023

    Moodle is throwing 502 Bad Gateway errors. ITS is working on the issue and will post an update as soon as possible. Update 8:30AM – ITS staff continue to troubleshoot.…

    • Read more of “RESOLVED: Moodle unavailable”
  • RESOLVED: Zulu phones unable to receive calls

    6 October 2023

    At 8:05 this morning, we became aware that Zulu softphones are unable to receive calls. All incoming calls are routed directly to voicemail. Calls to physical campus phones continue to…

    • Read more of “RESOLVED: Zulu phones unable to receive calls”
  • RESOLVED: Intermittent Moodle Connectivity Errors

    19 September 2023

    At 7:33pm ITS received notice that Moodle was returning various errors. Some people can get to Moodle with no issue or with some slowness, but many are seeing “Database connection…

    • Read more of “RESOLVED: Intermittent Moodle Connectivity Errors”
  • Scheduled Maintenance: NetAPP upgrade

    22 August 2023

    NetAPP, our storage management solution, will be upgraded to a new code release at 2pm on Aug. 23, 2023. No downtime is expected, however, performance may be affected on various…

    • Read more of “Scheduled Maintenance: NetAPP upgrade”
  • PLANNED MAINTENANCE: Moodle

    8 August 2023

    Beginning at 8am on Friday, August 11th, there will be a brief Moodle outage as we perform some necessary maintenance. This work is needed to prepare for the Moodle 4.2…

    • Read more of “PLANNED MAINTENANCE: Moodle”
  • NOTICE: Network Disruptions

    11 July 2023

    The campus had several brief network outages this morning due to investigation by a MetroNet technician. The outages were unannounced, and there should be no more outages today.

    • Read more of “NOTICE: Network Disruptions”
  • RESOLVED: Emergency Maintenance on network Firewall, 06/30 from 6-7:30AM

    22 June 2023

    On Thursday June 29 between 6-7:30AM, ITS will be performing necessary maintenance on the network Firewall. For a brief period, during the maintenance window, Wireless users may experience brief disruptions.…

    • Read more of “RESOLVED: Emergency Maintenance on network Firewall, 06/30 from 6-7:30AM”
  • COMPLETED: Network outage June 11th from 9-11am

    6 June 2023

    What is happening? 

    Nearly all Carleton technology will be unavailable starting at 9AM on Sunday, June 11, 2023 due to critical network upgrades. We expect downtime to be under 90 minutes.

    We appreciate your patience as we perform this maintenance, which is an important piece of improving network reliability. 

    • Read more of “COMPLETED: Network outage June 11th from 9-11am”
  • NOTICE: Intermittent internet connectivity issues

    1 June 2023

    1:30pm – ITS staff are investigating reports of intermittent internet connectivity issues. We have engaged our ISP: Metronet and will update this post once we have more information. Update 2pm…

    • Read more of “NOTICE: Intermittent internet connectivity issues”
  • RESOLVED: Webprint certificate issue

    17 May 2023

    10:00pm The Webprint system(http://go.carleton.edu/webprint) is showing an expired certificate. ITS staff are investigating. In the meantime, you can safely proceed with the expired certificate. Update 10:30pm: Webprint is now fully…

    • Read more of “RESOLVED: Webprint certificate issue”
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    Email: helpdesk@carleton.edu
    Information Technology Services pages maintained by Jeanne Blair
    This page was last updated on 25 October 2023
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