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Information Technology Services

Outages

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  • RESOLVED: Hub errors at login

    21 February 2024

    Due to issues with the Hub, registration for Spring Term will be delayed.  Stay tuned for an email from the Registrar’s Office tomorrow for more details. 7:30pm Users are experiencing errors…

    • Read more of “RESOLVED: Hub errors at login”
  • COMPLETE: The Hub maintenance 02/21 from 5-5:30pm

    21 February 2024

    Some students experienced slow response times during registration last night.  After performing some troubleshooting today, ITS staff identified steps to take to potentially improve the response time.   In order to implement the…

    • Read more of “COMPLETE: The Hub maintenance 02/21 from 5-5:30pm”
  • RESOLVED: The Hub showing error upon login

    19 February 2024

    Note from the Registrar 02/20/24:The issues last night with the Hub resulted in slightly more than half the eligible students being unable to successfully log in during their priority registration…

    • Read more of “RESOLVED: The Hub showing error upon login”
  • NOTICE: Possible CarlSites phishing attempts

    16 February 2024

    Our CarlSites vendor has alerted us of a potential phishing campaign that may be directed at cPanel owners in CarlSites. At this point, no Carleton users appear to be affected.…

    • Read more of “NOTICE: Possible CarlSites phishing attempts”
  • RESOLVED: Carleton Guest WiFi connectivity issues

    11 February 2024

    ITS staff are investigating an issue with Carleton Guest WiFi. The network equipment vendor has been engaged. This outage affects residential devices such as smart devices and consoles using the…

    • Read more of “RESOLVED: Carleton Guest WiFi connectivity issues”
  • RESOLVED: Multiple Carleton-hosted servers down

    9 February 2024

    8:45PM Most services should now be back online. We will continue to monitor. 8:30PM ITS staff have identified a server that went down due to hardware failure. Remediation efforts are…

    • Read more of “RESOLVED: Multiple Carleton-hosted servers down”
  • NOTICE: Phone system update 01/17, 6-7pm

    9 January 2024

    ITS staff will update the Carleton phone system on Wed. 01/17/24 from 6-7pm. During this time phones may be unavailable and incoming and outgoing calls may not be operational. If…

    • Read more of “NOTICE: Phone system update 01/17, 6-7pm”
  • Maintenance on network Firewall, 12/20 from 6-8AM

    12 December 2023

    On Wednesday, December 20th between 6-8AM, ITS will be performing necessary maintenance on the network Firewall. For a brief period, during the maintenance window, Wireless users may experience brief disruptions.…

    • Read more of “Maintenance on network Firewall, 12/20 from 6-8AM”
  • RESOLVED: Moodle Upgrading taking longer than expected

    30 November 2023

    The upgrade to our Moodle server to version 4.2 is taking longer than expected.

    • Read more of “RESOLVED: Moodle Upgrading taking longer than expected”
  • COMPLETED: Emergency Data Center Maintenance

    7 November 2023

    Maintainance was completed at 6:43AM. RESCHEDULED to Thursday, 11/09/23 at 6AM. Tomorrow, 11/08/23 at 5 PM, ITS staff will perform emergency maintenance in the CMC Data Center.  There should be…

    • Read more of “COMPLETED: Emergency Data Center Maintenance”
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    If you have suggestions or ideas for ITS, please share them in the Suggestion Box.

    Email: helpdesk@carleton.edu
    Information Technology Services pages maintained by Jeanne Blair
    This page was last updated on 21 February 2024
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