ISSUE: Xerox printing is not working from Windows

6 December 2019

After the print server upgrade, printing to Xerox printers from Windows computers is not working.  Printing to Canon and HP printers is still working.

What is happening: After the upgrade to the print server yesterday, computers running Windows cannot print to Xerox printers; they receive no error but the jobs never come out. We are working on determining the root cause.  Macintosh computers and printing to Canon printers (the large, multi-function devices) are not affected.

What do I need to do: Nothing at this time. Updates will be posted to the ITS website.