Category: Outages

Emergency maintenance has been completed on the print servers, and all printing services are…

ITS staff visited printers directly to apply the fix needed to restore all functionality to the Canon printers. A few printers were inaccessible, and we will follow-up and fix those yet this week. If you are having continued issues printing, copying, or scanning, please reach out to the ITS Helpdesk.

We have identified the root cause of the issue with scanning and copying (and some printing) on Canon printers. The fix requires manually updating the printers. Starting now and continuing through this afternoon, ITS staff will be visiting printers with reported issues first, then all remaining Canons to apply this fix.

We were able to restore some functionality to printers across campus. If you print to a printer that does not require you to release the print job, OR if you go to go.carleton.edu/webprint, sigh in, and use the left-hand “Jobs Pending Release” menu to find and release your print job, it should print. Copying and scanning from Canon printers is still affected and we are working to resolve that issue.

All campus printing is currently offline – our systems team is aware of and actively troubleshooting the issue but currently we do not have an ETA for resolution.

Our systems administrators identified the cause of the login issues and are working on applying and testing the solution. Many sites should now allow you to log in as usual, though some may still give username and password mismatch errors or possible wireless errors. You do not need to change your password. If you’re using Duo it will not expire.

When signing on to certain Carleton systems you may get an error saying your password needs to be changed annually.  If you are using Duo this is not the case. Additional login errors may appear at various Carleton sites.  ITS is aware of and actively working on the issue.

The network outage affecting Musser and nearby buildings has been resolved.

An overnight issue affected a networking component in Musser, causing network outages in several nearby buildings. Our network administrators are aware of and working on the issue.

All Carleton-hosted services are up and…