Category: Outages

We are experiencing a network failure for both wired and wireless networks similar to Tuesday’s outage.  We are currently investigating the root cause and will update when we have…

Service has been restored to all campus buildings.

Just after 3:50pm, several websites started giving errors when signing in. These sites included Moodle, Colleague, the SHAC portal and a few others. Our systems administrators were able to identify and fix the issue and access was restored for these sites just after 4pm.

Our systems team identified the cause of this issue, tied to network changes from the Laird construction project. The configurations have been fixed and connections should return to normal. We are monitoring the network performance to watch for any additional issues, but traffic is now reporting at typical levels and speeds.

We are currently seeing degraded network performance in the following campus buildings:

• Goodhue
• Boliou
• Goodsell
• Leighton
• Old Music Hall
• Stadium
• West Gym

We are evaluating the cause and will update this page when we have an estimated time…

Our systems team located the source of the problem, which was tied to a device that was improperly configured. We’ve both blocked that connection, and put in place additional measures to prevent this type of setup from causing similar problems in the future. Click for more details on how to register on Carleton Guests, and a reminder on connecting to Eduroam.

A hardware issue has been identified as the source of the registration problems. Though the reason this hardware is causing the problem is still unknown it will help with further troubleshooting of this issue. Our systems team is continuing to work on this issue with the vendor.

Our systems team has engaged the support teams from all involved vendors and have worked throughout the day on this issue, but currently there is no known cause, nor ETA for resolution. Click to read more about known workarounds for some devices.

Several people are reporting an inability to connect to the Carleton Guests wireless network via the new ClearPass registration system. Our systems team is aware of and looking into the issue. We do not have an ETA to resolution at the moment, and will provide further details as soon as possible. If you have a Carleton account, please connect to Eduroam (run the profile configuration tool using your full email address to ensure the best connection (https://wiki.carleton.edu/x/usC6)).

Slack has restored most of its functionality from its worldwide outage.