Category: Outages

Just after 10:10am, login access was restored and the timeout issue was resolved. Our systems team and Moodle administrators are continuing to investigate this recurring issue to find a systemic solution.

Just before 10am Moodle began giving 504 gateway timeout errors. Those who were already logged in should not be affected. The issue should self correct momentarily. Our systems team is aware of and monitoring the situation.

The noon reboot has improved, but not completely resolved, the telephone issues.

Moodle logins are now operational again. There has been a recurring issue causing these timeouts. Additional resources have been allocated to the systems running Moodle, but the problem has continued. There is a meeting to do a deep review of error and performance logs to continue to search for and fix the root cause of this issue.

Moodle is displaying the login screen for many users, but upon clicking the button the page takes a very long time to load, and eventually displays a 504 Gateway Time-out error. Our system and Moodle administrators are aware of and troubleshooting the issue.

We have finished replacing equipment damaged during the power outage that posed potential additional points of failure. All network systems should be up and running.

Most issues have been resolved, and replacement equipment is being installed in 4th James. Restart any printers that are not reconnecting properly. Our systems team will continue to monitor wireless and other network connectivity for anomalies.

The WiFi in several campus buildings went down due to a campus power outage. Service has been restored in most buildings, although some are still in process of recovery: Gould Library, Nourse and 4th James.

Today just after 12:50pm, Moodle experienced a login lockup caused by an error in the server that hosts it. The issue lasted for 24 seconds, but anybody attempting to log in around that time would have received an error message. This is now resolved and Moodle is operating normally. The systems team are implementing additional changes to help reduce the risk of this happening again.

This morning just after 10am, Moodle experienced a spike in traffic that caused significant delays in or inability to log in to Moodle, though people who were already logged in were able to continue using Moodle. The issue subsided within 15 minutes, and Moodle is now operating normally. Our systems administrators are investigating the root cause of this issue.