Category: Outages

The Registrar’s Office will be manually restoring add/drop data over this weekend. The Hub will remain unavailable to students, faculty, and staff until after this weekend’s data recovery work is completed. We have identified the cause of this problem; next week we will be adding additional protections against a recurrence. We are sorry for the inconvenience and are grateful for your patience and support. 

We are currently working to restore the data to the state it was in at 9:30PM on Wednesday, March 31st and are working with campus departments to determine which data entry since then can be recovered and which will need to be reentered. We will send another update in a few hours.

We are experiencing a critical issue with Colleague this morning and have deactivated The Hub and Colleague. We know your rosters and schedules will be inaccurate this morning, and we are working to restore them.

At approximately 10AM this morning Moodle became very sluggish, with long load times which resulted in login failures for some users. ITS allocated additional server resources to Moodle, which has…

Login pages for Reason-hosted sites are working again. A disk had run out of free space, causing the issue. The outage lasted from approximately 8:25AM until…

There is a problem with the login page for Reason-hosted sites (apps.carleton.edu pages). Most people see the login screen reload after entering their login info. Our team is aware of and working on the issue, though there is currently no estimated time to resolution.

Webprint was unavailable from roughly 1:35 until 1:50.  Restarting the service resolved the…

As of approximately 8:55pm, our network team confirmed that network access has been almost fully restored upon successful installation of new equipment in Musser.  Wired Ethernet connectivity in Musser is still coming online: the network admins are still working to fully restore this connectivity yet this evening, and ITS will continue to monitor the situation.

As of approximately 6:30pm, Facilities completed the repairs to the steam pipes in Musser.  The ITS network administrators are finishing the preparation of the new equipment, and are removing…

A steam leak in Musser has been confirmed as the cause of the network outage. Water damaged critical network equipment in the Musser data closet which provides network connectivity to a number of other buildings. Facilities must address the leak before ITS can install new equipment; it will take several hours to restore network service. We will provide additional updates at approximately 7:30pm, when we anticipate ITS will have access to the closet after Facilities addresses the leak.  See post for full details.