Category: Outages

Carleton faculty and staff should once again have their correct Zoom “pro” licenses assigned to them.  If you are continuing to see restrictions on meeting length, logging out and back into Zoom should resolve the issue, but please feel free to contact the ITS Helpdesk if you need more assistance.

Zoom is not correctly assigning “pro” licenses for faculty and staff.  Currently, all faculty, staff, and students have a “basic” license which limits meetings to 40 minutes in length. ITS is working to correct the issue.

Campus WiFi was unavailable for parts of campus for 15 minutes starting at 3:25pm. An error introduced during routine maintenance caused a partial loss of service for many users. Service…

The issues with wifi across campus were resolved around 3:55PM.  The issue was caused by the wireless controllers running out of available IP addresses to assign, which caused the controllers to fail.  We have increased the number of available addresses for wireless networks.

Both Eduroam and CarletonGuests failed around 3:15PM.  ITS is investigating the issue now, and will update when we have more information.

At about 12:15, the Moodle outage was resolved. For the moment, we have removed two of the nodes from the cluster, which will cause a slight performance hit. We will add them back as quickly as we can.

Moodle is currently unavailable. ITS is working to diagnose and resolve the issue.

As of 7:50PM, the Moodle authentication issue has been resolved. The root cause was the failure of a supporting application login that happens as part of the Moodle login process.

Moodle is not currently accepting new logins. People who are already logged in are fine. ITS is working to diagnose the issue.

The Registrar’s Office will be manually restoring add/drop data over this weekend. The Hub will remain unavailable to students, faculty, and staff until after this weekend’s data recovery work is completed. We have identified the cause of this problem; next week we will be adding additional protections against a recurrence. We are sorry for the inconvenience and are grateful for your patience and support.