Category: Outages

Phone service has been restored. Inbound and outbound calls should work normally.

At around 3:30PM a change made by our phone service provider caused Carleton to stop being able to call off-campus numbers or receive calls from off-campus numbers.  While we have implemented a workaround to allow outbound calls, fixing inbound calls will require the vendor to resolve their issue.  We are working with them but do not yet have an ETA.  Updates will be posted here.

ORIGINAL NOTICE:

ITS is hearing reports of students and faculty in campus housing having problems getting a network connection in some campus locations, including residence halls. If you experience this problem, you should wait about 5 minutes and then try again.

We are currently exploring the cause of this issue and will report back as we learn more.

ITS made a change to our network configuration as part of our network redesign process that resulted in a brief, unexpected, campus-wide internet outage. The change was reverted and service was restored within five minutes.

Carleton faculty and staff should once again have their correct Zoom “pro” licenses assigned to them.  If you are continuing to see restrictions on meeting length, logging out and back into Zoom should resolve the issue, but please feel free to contact the ITS Helpdesk if you need more assistance.

Zoom is not correctly assigning “pro” licenses for faculty and staff.  Currently, all faculty, staff, and students have a “basic” license which limits meetings to 40 minutes in length. ITS is working to correct the issue.

Campus WiFi was unavailable for parts of campus for 15 minutes starting at 3:25pm. An error introduced during routine maintenance caused a partial loss of service for many users. Service…

The issues with wifi across campus were resolved around 3:55PM.  The issue was caused by the wireless controllers running out of available IP addresses to assign, which caused the controllers to fail.  We have increased the number of available addresses for wireless networks.

Both Eduroam and CarletonGuests failed around 3:15PM.  ITS is investigating the issue now, and will update when we have more information.

At about 12:15, the Moodle outage was resolved. For the moment, we have removed two of the nodes from the cluster, which will cause a slight performance hit. We will add them back as quickly as we can.