Category: Outages

Beginning at about 9:30am, some users get a “502 Bad Gateway” error when attempting to log into Carleton systems. ITS staff are working to diagnose and resolve the issue. Update…

At approximately 9:40am ITS began to notice disruptions to Zulu softphone services. Some calls made to or from Carleton phone numbers via Zulu either do not connect or cannot stay…

Beginning at 11:37 this morning, ITS began receiving reports of phone service disruption. Dialing into campus from an external number or dialing out to an external number from a campus…

ITS is working to resolve an issue where people are unable to join the CarletonGuests WiFi network using the “Click here to get access” button, which is the primary way…

10:25am update: 

Amazon Web Services (AWS) is reporting all issues are resolved.

10am post:

Amazon Web Services (AWS) is reporting connectivity issues in our region. This is causing access issues with services like Duo which will affect your ability to log in to many Carleton services that require two-factor authentication. 

This post will be updated as we learn of further impact and time for resolution.

Many Carleton web pages were inaccessible for approximately 15 minutes starting just before 4pm. This was due to website maintenance and was resolved by 4:11pm.

Some portions of Google Cloud Services went down at around 11:45 for approximately half an hour. This affected some users trying to access Google accounts, and it also affected the…

At approximately 1:15 the campus and the surrounding area experienced internet outages for approximately 35 minutes. We believe that this outage was caused by a malicious DOS attack through a…

The cause of the intermittent 502 gateway errors has been resolved. All services should be fully operational.

Original Post:

Some users are getting “502 bad gateway errors” when trying to access Moodle or Carleton web pages.  ITS is investigating the cause of this issue.

The sites are available when on the VPN or when using Chrome incognito mode. Those workarounds should provide access while we investigate.

Phone calls to the Helpdesk are now connecting successfully. ITS has not received an explanation from our vendor. We will continue to explore the cause and plans to avoid a…