Category: Outages

Today just after 12:50pm, Moodle experienced a login lockup caused by an error in the server that hosts it. The issue lasted for 24 seconds, but anybody attempting to log in around that time would have received an error message. This is now resolved and Moodle is operating normally. The systems team are implementing additional changes to help reduce the risk of this happening again.

This morning just after 10am, Moodle experienced a spike in traffic that caused significant delays in or inability to log in to Moodle, though people who were already logged in were able to continue using Moodle. The issue subsided within 15 minutes, and Moodle is now operating normally. Our systems administrators are investigating the root cause of this issue.

Emergency maintenance has been completed on the print servers, and all printing services are…

ITS staff visited printers directly to apply the fix needed to restore all functionality to the Canon printers. A few printers were inaccessible, and we will follow-up and fix those yet this week. If you are having continued issues printing, copying, or scanning, please reach out to the ITS Helpdesk.

We have identified the root cause of the issue with scanning and copying (and some printing) on Canon printers. The fix requires manually updating the printers. Starting now and continuing through this afternoon, ITS staff will be visiting printers with reported issues first, then all remaining Canons to apply this fix.

We were able to restore some functionality to printers across campus. If you print to a printer that does not require you to release the print job, OR if you go to go.carleton.edu/webprint, sigh in, and use the left-hand “Jobs Pending Release” menu to find and release your print job, it should print. Copying and scanning from Canon printers is still affected and we are working to resolve that issue.

All campus printing is currently offline – our systems team is aware of and actively troubleshooting the issue but currently we do not have an ETA for resolution.

Our systems administrators identified the cause of the login issues and are working on applying and testing the solution. Many sites should now allow you to log in as usual, though some may still give username and password mismatch errors or possible wireless errors. You do not need to change your password. If you’re using Duo it will not expire.

When signing on to certain Carleton systems you may get an error saying your password needs to be changed annually.  If you are using Duo this is not the case. Additional login errors may appear at various Carleton sites.  ITS is aware of and actively working on the issue.

The network outage affecting Musser and nearby buildings has been resolved.