Posts tagged with “Outages” (All posts)
23 May 2022
At approximately 9:40am ITS began to notice disruptions to Zulu softphone services. Some calls made to or from Carleton phone numbers via Zulu either do not connect or cannot stay…
25 April 2022
Beginning at 11:37 this morning, ITS began receiving reports of phone service disruption. Dialing into campus from an external number or dialing out to an external number from a campus…
RESOLVED: Login to Carleton Services15 December 2021
Amazon Web Services (AWS) is reporting all issues are resolved.
Amazon Web Services (AWS) is reporting connectivity issues in our region. This is causing access issues with services like Duo which will affect your ability to log in to many Carleton services that require two-factor authentication.
This post will be updated as we learn of further impact and time for resolution.
10 December 2021
Many Carleton web pages were inaccessible for approximately 15 minutes starting just before 4pm. This was due to website maintenance and was resolved by 4:11pm.
16 November 2021
Some portions of Google Cloud Services went down at around 11:45 for approximately half an hour. This affected some users trying to access Google accounts, and it also affected the…
15 November 2021
At approximately 1:15 the campus and the surrounding area experienced internet outages for approximately 35 minutes. We believe that this outage was caused by a malicious DOS attack through a…
20 October 2021
The cause of the intermittent 502 gateway errors has been resolved. All services should be fully operational.
Some users are getting “502 bad gateway errors” when trying to access Moodle or Carleton web pages. ITS is investigating the cause of this issue.
The sites are available when on the VPN or when using Chrome incognito mode. Those workarounds should provide access while we investigate.
15 October 2021
Phone calls to the Helpdesk are now connecting successfully. ITS has not received an explanation from our vendor. We will continue to explore the cause and plans to avoid a…
RESOLVED: Unable to receive calls from off-campus30 September 2021
Phone service has been restored. Inbound and outbound calls should work normally.
ISSUE: Unable to receive calls from off-campus29 September 2021
At around 3:30PM a change made by our phone service provider caused Carleton to stop being able to call off-campus numbers or receive calls from off-campus numbers. While we have implemented a workaround to allow outbound calls, fixing inbound calls will require the vendor to resolve their issue. We are working with them but do not yet have an ETA. Updates will be posted here.