Category: Carleton Service Checker

Moodle logins are now operational again. There has been a recurring issue causing these timeouts. Additional resources have been allocated to the systems running Moodle, but the problem has continued. There is a meeting to do a deep review of error and performance logs to continue to search for and fix the root cause of this issue.

Moodle is displaying the login screen for many users, but upon clicking the button the page takes a very long time to load, and eventually displays a 504 Gateway Time-out error. Our system and Moodle administrators are aware of and troubleshooting the issue.

We have finished replacing equipment damaged during the power outage that posed potential additional points of failure. All network systems should be up and running.

Most issues have been resolved, and replacement equipment is being installed in 4th James. Restart any printers that are not reconnecting properly. Our systems team will continue to monitor wireless and other network connectivity for anomalies.

The WiFi in several campus buildings went down due to a campus power outage. Service has been restored in most buildings, although some are still in process of recovery: Gould Library, Nourse and 4th James.

Today just after 12:50pm, Moodle experienced a login lockup caused by an error in the server that hosts it. The issue lasted for 24 seconds, but anybody attempting to log in around that time would have received an error message. This is now resolved and Moodle is operating normally. The systems team are implementing additional changes to help reduce the risk of this happening again.

This morning just after 10am, Moodle experienced a spike in traffic that caused significant delays in or inability to log in to Moodle, though people who were already logged in were able to continue using Moodle. The issue subsided within 15 minutes, and Moodle is now operating normally. Our systems administrators are investigating the root cause of this issue.

Emergency maintenance has been completed on the print servers, and all printing services are…

ITS staff visited printers directly to apply the fix needed to restore all functionality to the Canon printers. A few printers were inaccessible, and we will follow-up and fix those yet this week. If you are having continued issues printing, copying, or scanning, please reach out to the ITS Helpdesk.

We have identified the root cause of the issue with scanning and copying (and some printing) on Canon printers. The fix requires manually updating the printers. Starting now and continuing through this afternoon, ITS staff will be visiting printers with reported issues first, then all remaining Canons to apply this fix.