Category: Carleton Service Checker

Webprint was unavailable from roughly 1:35 until 1:50.  Restarting the service resolved the…

As of approximately 8:55pm, our network team confirmed that network access has been almost fully restored upon successful installation of new equipment in Musser.  Wired Ethernet connectivity in Musser is still coming online: the network admins are still working to fully restore this connectivity yet this evening, and ITS will continue to monitor the situation.

As of approximately 6:30pm, Facilities completed the repairs to the steam pipes in Musser.  The ITS network administrators are finishing the preparation of the new equipment, and are removing…

A steam leak in Musser has been confirmed as the cause of the network outage. Water damaged critical network equipment in the Musser data closet which provides network connectivity to a number of other buildings. Facilities must address the leak before ITS can install new equipment; it will take several hours to restore network service. We will provide additional updates at approximately 7:30pm, when we anticipate ITS will have access to the closet after Facilities addresses the leak.  See post for full details.

We are experiencing a network failure for both wired and wireless networks similar to Tuesday’s outage.  We are currently investigating the root cause and will update when we have…

Service has been restored to all campus buildings.

Just after 3:50pm, several websites started giving errors when signing in. These sites included Moodle, Colleague, the SHAC portal and a few others. Our systems administrators were able to identify and fix the issue and access was restored for these sites just after 4pm.

Our systems team identified the cause of this issue, tied to network changes from the Laird construction project. The configurations have been fixed and connections should return to normal. We are monitoring the network performance to watch for any additional issues, but traffic is now reporting at typical levels and speeds.

We are currently seeing degraded network performance in the following campus buildings:

• Goodhue
• Boliou
• Goodsell
• Leighton
• Old Music Hall
• Stadium
• West Gym

We are evaluating the cause and will update this page when we have an estimated time…

Our systems team located the source of the problem, which was tied to a device that was improperly configured. We’ve both blocked that connection, and put in place additional measures to prevent this type of setup from causing similar problems in the future. Click for more details on how to register on Carleton Guests, and a reminder on connecting to Eduroam.