News from ITS

The issues with wifi across campus were resolved around 3:55PM.  The issue was caused by the wireless controllers running out of available IP addresses to assign, which caused the controllers to fail.  We have increased the number of available addresses for wireless networks.

Both Eduroam and CarletonGuests failed around 3:15PM.  ITS is investigating the issue now, and will update when we have more information.

At about 12:15, the Moodle outage was resolved. For the moment, we have removed two of the nodes from the cluster, which will cause a slight performance hit. We will add them back as quickly as we can.

Moodle is currently unavailable. ITS is working to diagnose and resolve the issue.

As of 7:50PM, the Moodle authentication issue has been resolved. The root cause was the failure of a supporting application login that happens as part of the Moodle login process.

Moodle is not currently accepting new logins. People who are already logged in are fine. ITS is working to diagnose the issue.

The Registrar’s Office will be manually restoring add/drop data over this weekend. The Hub will remain unavailable to students, faculty, and staff until after this weekend’s data recovery work is completed. We have identified the cause of this problem; next week we will be adding additional protections against a recurrence. We are sorry for the inconvenience and are grateful for your patience and support. 

We are currently working to restore the data to the state it was in at 9:30PM on Wednesday, March 31st and are working with campus departments to determine which data entry since then can be recovered and which will need to be reentered. We will send another update in a few hours.

We are experiencing a critical issue with Colleague this morning and have deactivated The Hub and Colleague. We know your rosters and schedules will be inaccurate this morning, and we are working to restore them.

At approximately 10AM this morning Moodle became very sluggish, with long load times which resulted in login failures for some users. ITS allocated additional server resources to Moodle, which has…