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Information Technology Services

Outages

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  • RESOLVED: Printing Unavailable

    29 June 2022

    Beginning at approximately 8am, printing went down across campus. ITS staff are working to resolve the issue. Update 8:50am: Printing has been restored on campus.

    • Read more of “RESOLVED: Printing Unavailable”
  • RESOLVED: New login attempts get 502 Bad Gateway error

    23 June 2022

    Beginning at about 9:30am, some users get a “502 Bad Gateway” error when attempting to log into Carleton systems. ITS staff are working to diagnose and resolve the issue. Update…

    • Read more of “RESOLVED: New login attempts get 502 Bad Gateway error”
  • RESOLVED: Zulu Phone Service Disruption

    23 May 2022

    At approximately 9:40am ITS began to notice disruptions to Zulu softphone services. Some calls made to or from Carleton phone numbers via Zulu either do not connect or cannot stay…

    • Read more of “RESOLVED: Zulu Phone Service Disruption”
  • RESOLVED: Phone Service disruption

    25 April 2022

    Beginning at 11:37 this morning, ITS began receiving reports of phone service disruption. Dialing into campus from an external number or dialing out to an external number from a campus…

    • Read more of “RESOLVED: Phone Service disruption”
  • NOTICE: Emergency print server maintenance this afternoon, 4/15, from 4:30-4:45pm

    15 April 2022

    ITS will be performing emergency print server maintenance this afternoon, Friday April 15th, from 4:30-4:45pm. Printing including Webprint will be unavailable during this time.

    • Read more of “NOTICE: Emergency print server maintenance this afternoon, 4/15, from 4:30-4:45pm”
  • NOTICE: Emergency network maintenance this evening, 4/14, from 5:30-6pm

    14 April 2022

    In order to resolve the issue we are currently experiencing with the CarletonGuests WiFi Network, our Networking engineers will be performing emergency network maintenance on the entire WiFi network this…

    • Read more of “NOTICE: Emergency network maintenance this evening, 4/14, from 5:30-6pm”
  • RESOLVED: CarletonGuests WiFi network unavailable via “Click here to get access” button

    11 April 2022

    ITS is working to resolve an issue where people are unable to join the CarletonGuests WiFi network using the “Click here to get access” button, which is the primary way…

    • Read more of “RESOLVED: CarletonGuests WiFi network unavailable via “Click here to get access” button”
  • RESOLVED: Automated Google Groups not Updating

    8 April 2022

    Due to an issue with Google Groups at Carleton, all automatic group memberships did not update starting the afternoon of April 5th. The underlying causes of the problem were resolved…

    • Read more of “RESOLVED: Automated Google Groups not Updating”
  • NOTICE: Emergency network maintenance 04/01 12am-5am

    31 March 2022

    What is happening: Carleton’s network service provider MetroNet will be performing emergency maintenance on Friday, April 01, 2022 between 12AM- 5AM. The Internet will be unavailable at the beginning and…

    • Read more of “NOTICE: Emergency network maintenance 04/01 12am-5am”
  • RESOLVED: intermittent issue accessing Moodle

    24 March 2022

    At approximate 10:15 this morning, ITS began receiving reports that some people could not log into Moodle. Instead they would see a “502 Bad Gateway” error. Service was stabilized just…

    • Read more of “RESOLVED: intermittent issue accessing Moodle”
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    Information Technology Services pages maintained by Jeanne Blair
    This page was last updated on 29 June 2022
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