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Information Technology Services

Outages

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  • RESOLVED: Workday website returning error

    29 November 2025

    ITS Staff have identified the issue and applied the fix. Workday is fully operational once again. Please send any ongoing issues to helpdesk@carleton.edu ITS staff are investigating reports of Workday…

    • Read more of “RESOLVED: Workday website returning error”
  • RESOLVED: Moodle issues

    12 November 2025

    Update 4:30pm – Moodle is now back online and fully operational. Update 4:10pm: ITS staff have identified the likely issue and are working to resolve it as soon as possible.…

    • Read more of “RESOLVED: Moodle issues”
  • RESOLVED: Website issues

    10 November 2025

    The Carleton website has had various issues tonight. Starting around 9:15pm the image repository was inaccessible, possible due to a botnet that disrupted web traffic. The whole website became unavailable…

    • Read more of “RESOLVED: Website issues”
  • RESOLVED: Slow responses with some vendor provided applications

    20 October 2025

    Update: The AWS outage has been resolved. All services are back up and working normally. Some software vendors are reporting intermittent outages with their applications. A few examples of those…

    • Read more of “RESOLVED: Slow responses with some vendor provided applications”
  • RESOLVED: Zulu softphone login issue

    13 October 2025

    ITS Staff are investigating reports of Zulu softphone not allowing users to login and throwing up an error. More information will be posted here once we learn more. Physical phones…

    • Read more of “RESOLVED: Zulu softphone login issue”
  • COMPLETED: Maintenance on Campus Firewall on October 20 from 5:30 to 7:30 PM

    13 October 2025

    On Monday, October 20, between 5:30 and 7:30 PM, ITS will perform network Firewall maintenance. We anticipate a brief, perceptible network interruption during the maintenance window. The network interruption should…

    • Read more of “COMPLETED: Maintenance on Campus Firewall on October 20 from 5:30 to 7:30 PM”
  • RESOLVED: some users getting Moodle login error

    11 October 2025

    11:10am update: the issue has been resolved. One of the three Moodle servers was having issues with PHP. That service has been restarted, which has made the Moodle server operational…

    • Read more of “RESOLVED: some users getting Moodle login error”
  • RESOLVED: Carleton.edu websites not loading properly

    8 October 2025

    Update: ITS staff have implemented a permanent fix and the website is fully operational. Update: ITS staff have applied a temporary fix to the website. A permanent fix is being…

    • Read more of “RESOLVED: Carleton.edu websites not loading properly”
  • RESOLVED: Zulu softphone incoming call issues

    1 October 2025

    ITS Staff are actively troubleshooting an issue with Zulu softphone not being able to receive calls. Physical phones are still receiving calls normally.

    • Read more of “RESOLVED: Zulu softphone incoming call issues”
  • RESOLVED: Moodle login errors

    27 September 2025

    8am: Moodle is back up and operational. If you have trouble logging in, you may need to clear the cache or reboot your computer (or switch to another browser). The…

    • Read more of “RESOLVED: Moodle login errors”
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    Email: helpdesk@carleton.edu
    Information Technology Services pages maintained by Jeanne Blair
    This page was last updated on 29 November 2025
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