We will continue to add additional FAQs to this page as they are developed.
What are the symptoms of coronavirus?
For confirmed coronavirus disease 2019 (COVID-19) cases, reported illnesses have ranged from mild symptoms to severe illness and death. Symptoms can include:
- Fever (100.4° F or higher)
- Shortness of breath
CDC believes at this time that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.
What should I do if I suspect I have COVID-19?
If you are experiencing a fever, cough and shortness of breath, or if you suspect you have been exposed to someone with coronavirus, you should call ahead to a healthcare clinic. Your healthcare professional will work with the Minnesota Department of Health to determine if you need to be tested for COVID-19.
Even if you don’t suspect coronavirus, particularly now, you should stay home if you have a cough, sore throat or fever. Report the illness and subsequent absence to your direct supervisor.
What happens if someone on campus gets diagnosed with COVID-19?
If a Carleton community member receives a lab-confirmed diagnosis of COVID-19 and we need to take action, the Minnesota Department of Health will contact us with instructions on how to proceed. MDH will advise us on the College’s role and next steps we need to take.
If a student living on campus receives a lab-confirmed or clinical diagnosis of COVID-19, we are prepared to move the student to a separate residence during the isolation period.
If you have been told of a Carleton community member case of COVID-19 and are concerned about possible exposure, please consult the MDH website, call Security at (507) 222-4444 or submit a Community Concern form.
What is the difference between social distancing, self-quarantine and self-isolation?
Social distancing is the act of limiting your interactions with others. It includes not shaking hands, avoiding crowds, standing 6 feet from others, working remotely when possible, and staying home if you feel sick.
Self-quarantine is for people who may have been exposed to COVID-19. You should self-quarantine if you have traveled to a high-risk area within the past 14 days or if you have been in contact with a known or suspected case of COVID-19. During the 14-day self-quarantine period, you should stay home, take your temperature twice daily, and closely monitor yourself for signs of a respiratory illness.
Self-isolation is for people who are experiencing symptoms of COVID-19 or have been confirmed to have the virus. During self-isolation, you should stay home, avoid contact with others, and closely monitor your health.
If I’ve been sick, when can I stop self-isolating?
If you have been sick with respiratory symptoms or fever, you should self-isolate for 7 days after the onset of your illness, or for 72 hours after resolution of the fever, whichever is longer.
Do I need to wear a mask to keep myself healthy?
The CDC has indicated that wearing face masks routinely is not recommended for people who are well. Washing your hands and avoiding touching your face are the most effective methods of illness prevention.
Since students will not be on campus for the first half of the term, do I still need to report to work?
The College is not closed. All regular, benefits-eligible employees should expect to continue their work. Casual employees should reach out to their supervisor for guidance.
Will my pay be affected?
We expect all regular Carleton employees to continue to work their normally scheduled weekly hours at their regular rate of pay. Casual employees who work events or limited hours (i.e. sporting event time-keepers, evening building staff, etc.) will not be called to work if the event has been canceled or the building closed. Bon Appétit and Barnes & Noble employees should contact their respective employers for additional information.
Can I work remotely?
We encourage all supervisors to permit their employees to work remotely as much as their job allows. Until further notice, the one-day-per-week remote work limitation has been temporarily lifted, though we are asking all employees to complete a Remote Work Agreement to familiarize themselves with the remote work data security requirements like using our Virtual Private Network (VPN). For those offices that necessitate an on-campus presence, we suggest staggering department staffing and allowing employees to work remotely at least 50% of the time.
Due to the nature of their positions, some staff are not able to work remotely. However, having fewer regular staff on campus will help those staff maintain a ‘social distance’. We also encourage supervisors to consider schedule modifications to help reduce the number of individuals on campus at one time.
Human Resources has additional information on Remote Work During COVID-19.
Do I need to use VPN while working from home?
Yes, in all cases. VPN is Carleton’s secure way of effectively “wrapping” your off-campus network connection in a Carleton blanket, so to speak. It encrypts your network traffic, which protects all Carleton data and login credentials no matter where you are. There is a short installation process, and after that you simply turn it on or off.
When you are using the VPN, your computer is essentially on the Carleton network, much as if you were in your office. It is an easy-to-use solution that will give you, among other things, access to your network drives and library database resources. You can also use it to provide security when using non-secure networks, such as WiFi at home, in coffee shops, or libraries.
Can I take my Carleton-issued desktop computer home?
Possibly. Please fill out the ITS tracking form, and note the information on that page about how to make this process as smooth as possible. ITS will communicate with your supervisor or division vice president, and they will decide whether you can take your desktop computer home or whether you will be issued a laptop. ITS will then notify you of that decision and provide additional information about when and how to take your desktop computer (including your monitor, your keyboard, and your mouse) home or pick up your Carleton-issued laptop. Printers cannot be taken home.
Please note that some computers do not have a wireless card, and will be unable to connect to the network without a wired connection to your home router. If you need an ethernet cable, please contact the ITS Helpdesk. We have ordered USB WiFi adapters, which should arrive on campus by Monday, March 23.
You may perform Carleton business, using VPN, on your personal computer at home until you are able to transport your Carleton-issued computer.
What are the communications expectations for remote workers?
As outlined in the Remote Work Agreement, employees working remotely are expected to:
- Notify manger and coworkers of any temporary change in the posted remote work schedule
- Be available to manager and coworkers by telephone and email during core hours
- Return calls and emails in a timely manner
- Fulfill required communication (such as daily contact) with manager
- Forward office calls to the remote site
- Meet additional expectations which may be set by supervisors
How do I report my time during the Stay at Home Order?
You should report your time worked (whether on campus or remote) normally. You should also record leaves (sick/vacation) as you regularly would.
Between March 31 and April 10, if you are unable to fulfill all of your scheduled hours due to the Minnesota Stay at Home Order, please report time not worked as follows:
- Bi-weekly: In Web Time Entry, select Bi-Wkly Pandemic Pay Continuation in the Other Pay Leave Category and enter the difference between the number of hours you worked and the number of hours you were scheduled to work per day.
- Exempt: In the Exempt Leave reporting screen on the Hub, select Exempt Pandemic Pay Continuation in the Other Leave Type column and record the difference in the time you worked and the time you were scheduled to work per day, using either full- or half-day increments. As a reminder, for partial days worked, if you miss less than 2 hours of work in a day, you do not need to report the time off. If you miss between 2 and 6 hours in a day, you should report a half-day. If you miss more than 6 hours, you should report a full day (if part-time exempt, prorate based on FTE).
- Union: Contact Human Resources for assistance.
If you are ill or quarantined with COVID-19 type symptoms, we ask that you complete this form, and you will be provided separate instructions for reporting that absence.
How do I know if I am an essential employee and required to work on campus during Minnesota’s Stay at Home Order?
Your supervisor will communicate with you if your presence on campus is essential to support our students. Supervisors with questions should call Human Resources for assistance.
How do I print when I am working remotely?
Printers are too delicate to be moved easily. If you need to print from home, you can either send the job to a person in your office who is working on campus and have them print it for you, or you can print remotely using Webprint.
Will I be compensated for using my home internet while working remotely?
No. Employees are responsible for providing internet service at the remote work location.
I don’t have a home phone. Do I need to forward office calls to my cell phone?
It is expected that office calls will be forwarded to the remote site. If you don’t have a home phone, you should forward calls to your cell phone. Calls only need to be forwarded during regular office hours.
What if I don’t want people to have my personal cell phone number?
You are not required to share your personal cell phone number with callers. Callers should be directed to dial your office number. When returning calls using your personal phone, you can dial *67 prior to dialing the number to block caller ID. If needed, you can work a few hours each day from the office to return calls.
Where can I find tips and tools for working remotely?
Am I required to work remotely?
If you can complete your work from home during Minnesota’s Stay at Home Order (March 28-April 10), you should do so. Supporting the students on campus and the spring academic term will require that some work be performed on campus by essential employees, however, we ask that you restrict your travel to the minimum required for your job during the time of the executive order. If you are not an essential employee and cannot complete your work remotely, you should stay home and report your time as detailed in the “How do I report my time during the Stay at Home Order?” FAQ. You will continue to receive pay for your scheduled hours.
Do I need an “essential employee” letter to travel to campus?
We have been informed by the governor’s office that a letter is not required for travel to work. However, since other employers have issued them, we recognize that some employees may feel more secure having such a letter in their possession. If desired, this letter can be printed.
How do I practice social distancing while at work?
Social distancing is a powerful public health tool. Departments should be working to implement several social distancing strategies, such as:
- Staff rotation: For offices that require an on-campus presence, we recommend staggering in-office and remote staff so those on campus can keep a physical distance of at least 6 feet from others. This will reduce the number of employees on campus and help limit potential exposure for those who must report to campus.
- Essential meetings: Plan to use remote tools, such as Zoom or Google Meet, in place of in-person meetings.
- State guidelines: While on campus, be aware of and practice strategies from the Minnesota Department of Health to slow the spread of COVID-19.
Are there any considerations for new employees?
Human Resources will share this information with new employees before they arrive to campus. New employees will be expected to follow the same steps as current employees regarding COVID-19 precautions.
Illness & Time Off
Is the coronavirus screening covered by health insurance?
For those covered by Carleton’s health insurance plan, the coronavirus screening test will be covered at no out-of-pocket-cost for all employees and dependents. If you have other coverage, please contact your provider.
If I am self-quarantined due to risk of COVID-19, do I need to use sick accruals?
Employees who suspect they have been exposed to COVID-19 should stay home, practice social distancing, and closely monitor their health. Employees may be able to work remotely during this time. Regular, benefits-eligible employees will not lose pay or accrued leave time for any absence related to their own or a household member’s COVID-19 quarantine or illness. Additional information will be provided on how to report and document COVID-19 related quarantines or illnesses.
If I become ill with COVID-19, do I need to use sick accruals?
Regular, benefits-eligible employees will not lose pay or accrued leave time for any absence related to a COVID-19 quarantine or illness. We have created a new leave code that will be activated after employees report their absence related to a COVID-19 illness or quarantine using this form. For other health-related absences, employees should follow regular procedures for using their standard sick time.
What if I need to care for a sick relative with COVID-19 symptoms?
Employees should stay home if a household member has developed symptoms of COVID-19. Employees may be able to work remotely during this time. Due to the proximity, the employee should assume they may have been exposed to COVID-19 and monitor their own symptoms. Regular, benefits-eligible employees will not lose pay or accrued leave time for any absence related to their own or a household member’s COVID-19 quarantine or illness.
How do I report an absence related to a COVID-19 quarantine or illness?
Employees should report their absence related to a COVID-19 illness or quarantine using this online form and to their supervisor directly. Completing the form will prompt Human Resources to activate a new “Public Health Emergency” leave code and email instructions on how to access the new leave code.
What if schools are closed or I do not have childcare for another reason related to COVID-19?
Temporarily, employees will be allowed work remotely while caring for their children. If remote work is not feasible, employees can use accrued sick or other leave to care for their children if they lose childcare for a reason directly related to COVID-19. This includes absences due to K-12 school closings. Additionally, some employees may be able to adjust their work hours. Please contact Human Resources for additional information.
What considerations are being made for staff who are at risk of severe illness from COVID-19?
No employee should have to risk their health to come to work. Whenever possible, employees with documented high-risk health conditions will be given the opportunity to work from home temporarily. For those who cannot perform their work from home, Human Resources will work with them and their supervisors to evaluate the request and explore accommodations.
What can I do to minimize the risk of spreading illness?
- Stay at home if you are sick (with any illness, but especially if you are experiencing respiratory symptoms, fever, etc.);
- Avoid touching your eyes, mouth, and nose;
- Cover your cough or sneeze with your elbow or a tissue, then throw the tissue in the trash and wash your hands;
- Wash your hands frequently with soap and water for at least 20 seconds; and
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
Where can I go for additional support?
We recognize this can be a very stressful time. The Employee Assistance Program is available to all employees by calling 1-866-326-7194 or visiting hpeap.com and entering “Carleton College.”
Travel, Meetings & Visitors
If I’ve recently traveled, when is it OK for me to return to campus?
If you’ve traveled to a Level 3 location or anywhere in Europe — including the United Kingdom — you should not return to campus until 14 days after your return to the U.S. You should stay home, practice social distancing, and closely monitor your health. The CDC offers clear guidelines that you should follow.
I have upcoming personal travel plans. Will I be allowed to return to work when I get back?
We urge you to be judicious in making your personal travel plans and try to avoid all nonessential personal travel. Employees who elect to proceed with their travel plans should understand that the COVID-19 situation is changing on a daily basis and it is possible that they will have difficulty returning to campus and may be required to quarantine for 14 days before returning. We urge you to stay current with the evolving recommendations and guidance from the MDH and CDC.
I canceled my Carleton-sponsored travel, and the airline gave me a voucher for another flight. Do I need to repay the college?
If a ticket credit is issued instead of a refund, you should use that credit for future College-approved travel. If you wish to use the credit for personal travel, you may do so and reimburse the College for the portion of the new ticket that was covered by the credit. The cardholder should document the credit on their credit card statement.
What considerations should be taken when organizing a department or small group meeting?
May job candidates come to campus for interviews?
No, beginning March 16, all interviews will be conducted virtually. Rare exceptions will be granted on a case-by-case basis by the divisional vice president, in consultation with Human Resources.
Is the College canceling all large events?
Yes. All large campus events scheduled to take place in the first half of Spring Term have been canceled. We strongly discourage groups of people where it is not possible to maintain a social distance of approximately 6 feet.
Is the Office of Admissions still hosting campus visits and events?
Effective Saturday, March 14, the Office of Admissions is suspending all visit programs and visits to campus at least through May 4, 2020. Accepted Student Days will not be held on campus in April as initially planned. We are looking into remote alternatives to provide admitted students with opportunities to experience Carleton.
Dining, Facilities & Other Services
Which campus dining options are open to faculty and staff over spring break?
Burton is open for brunch (11:30 a.m.-1 p.m.) and dinner (5-6:30 p.m.) through April 5.
What is the College doing to limit the spread of germs in campus dining spaces?
Campus food handlers are specifically trained in proper safety and hygiene procedures. We follow all federal and state-level regulations. Additionally, we are:
- Sanitizing throughout each meal period.
- Changing service utensils every 30 minutes.
- Requiring diners to wash their hands before entering food service.
- Removing self-service stations, including the salad bar.
- Allowing diners to swipe their own card.
- Offering to-go containers.
- Adjusting dining hall seating arrangements to support social distancing guidelines.
What changes have been made to building access?
Exterior doors on all campus buildings are locked. Faculty, staff and students will need to utilize their OneCard to gain access. Faculty and staff will have 24/7 access to the building where their office is located. Faculty, staff and students will have access to all other academic and administrative buildings Monday through Friday from 7 a.m. to 6 p.m., and to Skinner Memorial Chapel from 5 a.m. to midnight daily. Students have 24/7 card access to their residential hall.
What extra measures are being taken to clean campus buildings?
Custodial Services will continue to clean and disinfect all public spaces daily. If you need additional cleaning, please contact Lynn Nichols at firstname.lastname@example.org or (507) 222-5834. Office cleaning and disinfecting will be done one time per week as scheduled. If you want your personal office surfaces disinfected, please remove all items from the surface. Contact Lynn Nichols with questions.
Does Custodial Services have cleaning wipes or hand sanitizer for departmental use?
No, Custodial Services uses commercial concentrated products which require additional safety training in order to use. We provide hand sanitizer to the dining halls and some computer labs where hand washing is not available.
Will campus movers be on campus during this transitional time?
Will campus mail continue to operate?
Mail Services will deliver to departments on campus once per day. Please contact email@example.com if you need to make arrangements for a particular delivery.
Innovative Office Solutions will be delivering all orders to Mail Services, which will then complete delivery.
How can I purchase something from the Bookstore?
The Bookstore is closed to public access through April 6, but continues to take and fulfill online orders. Shipping is free, and online orders for those on campus can be picked up at Mail Services.