Technology Priorities & Planning Committee

October 13, 2014

Present:  Janet Scannell, Bev Nagel, Fred Rogers, Tommy Bonner

Absent:  Hudlin Wagner

Agenda:

1.         Approve minutes from August 25th meeting

2.         Discussion of MISO Survey results and Educause financial metrics

3.         General updates, questions or comments

Approve minutes from August 25th meeting.

Minutes from the August 25th meeting were approved.

Discussion of MISO Survey results and Educause financial metrics:

Janet provided three graphs for our discussion and gave us an overview of the information.  The committee then discussed and provided her with feedback on what would be the most useful metrics and information to present at the upcoming October Trustees meeting. The graphs represented IT expenses as a percentage of total Carleton operating expenses; 2014 MISO survey – student and faculty satisfaction with IT services.

·         We are looking at this data to provide us with information about how effective our technology services are. Are we making the right investments in technology and in our strategic planning?

·         For the Board metric, it was suggested that Janet show something we can monitor and compare overtime.

·         These graphs also showed us that IT is not consuming an ever increasing percentage of the budget. 

·         From the Carleton MISO data, responses revealed three areas that were ranked high in importance, but low in satisfaction: Moodle, Wi-Fi, and the Hub. ITS prioritized, put emphasis on these three areas, and took steps over the summer to make improvements.

·         Take a subset of things from the faculty and student survey that are strategically most important to monitor.  Highlight what we have invested and will need to invest in wireless expansion.

·         Bev suggested splitting information into themes:  infrastructure/capital, academic support/innovation focused, and general support.

·         Instructional technology support is an area that has needed more focus which led to the creation of a Director of Academic Technology position, now held by  Janet Russell.  The two Janets are discussing next steps in this area and plan to get more feedback from faculty on what’s important to them.

·         This is the first year we have done the MISO survey. Janet sees value in doing it again in two years to see what’s changed.

ITS Updates:

–          There are two large initiatives in the works. We’re launching an evaluation of a system organized around student advising and career information (RAT).  We have some tools being used for volunteer management that could be better, both for the volunteers and for those interacting with the volunteers with incomplete awareness about others’ interactions with them, and there is information about students that’s not integrated or made available very well.  We could potentially create a more unified set of services using CRM tools.

            RAT – Registration, Advising, Technology co-led by Louis Newman and Janet Scannell.

            CRM –Constituent Relationship Management co-led by Shannon Schulz and Julie Creamer. 

–          ITS Liaisons:  working on the purpose and providing greater clarity of the liaison role for both academic and administrative departments.

–          We recently had some network and wireless problems that occurred at the same time.  They masked each other, which made it more difficult to resolve.  Upgrades in several areas resolved the issues.

Possible agenda items for next meeting:

1.    Follow up on things we want to focus on

2.    Enterprise system priorities

3.    Budget topics/issues.

Meeting adjourned at 10:30am.

Submitted by,

Candyce Lelm