Parent/Guest “Proxy Access” Help
As a parent/guest of an enrolled Carleton student, how do I sign-up for “Proxy Access” on the Hub?
Proxy access on the Hub is “Student Controlled”. Please contact your student to receive “Proxy Access”.
How will I know how to access my student’s information?
After your proxy has been successfully added, you will be sent an email with instructions on how to access your student’s information.
Student “Proxy Access” Help
What is Proxy Access?
Proxy Access is parent/guest access to the Hub. Proxy Access allows a parent/guest the ability to view their student’s record at Carleton. Students control access.
NOTE: New students will have access to The Hub by July 1st, and can request Proxy Access at that time.
How do I grant access to my student account to a parent/guest?
From the main menu bar, located at the top right of the Hub screen, select your username and choose View/Add Proxy Access
What are the steps to grant Proxy Access?
- Log on to the Hub
- Select View/Add Proxy Access (under About Me)…You will then be redirected to the Self-Service Hub
- Click on the person icon (to the left of the screen), under User Options, click on “View/Add Proxy Access”
- Under “Select a Proxy”, either select a name from the drop down list, or Add Another User
- Complete the Required Information
- Select Access Level
Who can I add as a proxy?
Select a person from the Select a Proxy dropdown list, or choose Add Another User from the Select a Proxy, and complete required information. Be sure to Submit the form, after which you will be prompted to re-enter your password.
What can I do if I do not see the person I want to add as a proxy?
Choose Add Another User from the Select a Proxy and complete required information. Be sure to Submit the form, after which you will be prompted to re-enter your password.
Why can’t I grant proxy access to the person I selected?
The person to who you want to grant proxy access must have an email address on file with Carleton. If the person you selected does not have an email address on file, contact Student Accounts in the Business Office (email@example.com) to provide one.
Why do I see “Pending” next to the new proxy I added?
Carleton will be assigning your username and verifying the information we have on file for your proxy. As soon as verification is complete, the pending flag will be removed. Please allow five business days for verification.
What types of access can my proxy have?
You can allow your proxy access to all available information or only the items you select. For example, you might want to allow your proxy to access your Student Finance information so they can view and make a payment on your account, but choose not to allow access to your grades.
What are the levels of access?
- Review awarded financial aid
- View a checklist
- View student account activity and make a payment
- Make sure all financial aid requirements have been met
- View grades
- Tax Information (1098T)
- All of the above
How can I change access for a proxy?
Click on Edit Proxy Details to add or remove access for a proxy.
How will my proxy know how to access my information?
- After your proxy has been successfully added, they will be sent an email with instructions on how to access your information
- Proxy receive a series of three emails from the following:
Students who need technical support should contact Carleton’s helpdesk at (507) 222-5999 or firstname.lastname@example.org.